Learning Gets Social
Tony Bingham,
Training + Development,
Aug 05, 2009
Not a lot new here, but if you want references from Tapscott or Lee and bernoff, then this article touting informal learning will be useful to you. "There has been an enormous increase in people who want to share their expertise, opinions, and time through collaborative technologies, and these technologies are being adopted by society on a global scale as well as within our individual learning organizations." See also Tony Karrer and Harold Jarche, who both expand on the idea that companies that do not adopt informal learning will be marginalized.
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