This is the story of how a survey sponsor, Deloitte, spins good survey results into bad and scary results. "Apparently Deloitte, one of the sponsors of the survey, was not happy with the results... How does Deloitte get from a drop in the number of victims and a 10% drop in losses (despite more attacks) and a general improvement in perceived preparedness, to the conclusion that crimes are increasing 'faster than potential victims can cope with them?' It's easy when you've got something to sell." I'll leave it as an exercise for the reader to determine how the news media (which also has something to sell) reported this survey.
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