That sputtering and disguised cursing you hear is me reading Harvard Business Review. Every day I am finding stuff from that site that to me is so far off base I don't even know where to begin my criticisms. But this article is a good start. The author argues that HBS writers simply haven't noticed that the world has changed. That could be. In particular, HBS writers seem not to have noticed the following:
- workers are no longer semi-skilled and cannot simply be supervised and cannot simply be told what to do
- you need a committed workforce; you cannot expect sullen or resentful, morose or angry to do brain surgery or draw up legal documents
- customers are no longer willing to accept just anything; they expect quality products and customer service
- you can't just think of the workplace as a system any more; the 'parts' have feelings, the 'outputs' have social goods (or harms)
There's a lot more, in my book, but this is a good starting point.
- workers are no longer semi-skilled and cannot simply be supervised and cannot simply be told what to do
- you need a committed workforce; you cannot expect sullen or resentful, morose or angry to do brain surgery or draw up legal documents
- customers are no longer willing to accept just anything; they expect quality products and customer service
- you can't just think of the workplace as a system any more; the 'parts' have feelings, the 'outputs' have social goods (or harms)
There's a lot more, in my book, but this is a good starting point.
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