Harold Jarche weighs in with a longish post that touches elements that will be familiar to his regular readers but which offers an excellent overview for those new to his thinking. In a nutshell, he argues that "our relationship with knowledge is changing as our work becomes more intangible and complex." This means our workplaces must change, and workplace learning must change, to embrace social learning in a complex environment. This doesn't just happen by waving your hands; you need something like Jane Hart's five ways of using social media for learning in the organization, he suggests. There are examples and business cases and plenty of resources to learn from.
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