Interview with Cathy Moore and introduction to the concept of 'action mapping'. You end up with documents that look like concept maps, but they depict goals, actions people need to take to reach the goal, and information they need to achieve the goal. Natural extension that come to mind are resources that need to be in place and subgoals and targets. It's not a replacement for a Gantt Chart. "Action Mapping is a way to brainstorm the activities. Then you can use whatever delivery format works best for those activities – could be face to face or online. Ideally, what we end up designing feels like a series of activities rather than an information dump."
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