The article is good and the graphic (above) is compelling. The main point is "informal learning is not something L&D can design into the formal training mix, in order to try and “manage†everything everybody learns in the organisation (an impossible task!) – but rather is something that needs to be supported and enhanced as it occurs naturally in the workflow – in order to help people learn to do their jobs (better)." All very good. But while there is some research regarding the 80-20 figure, I wish I could be more confident that the other data in the diagram were not simply made up by the author.
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