B&N.com Pulls Plug on E-Bookstore
Ryan Naraine,
InternetNews.Com,
Sept 11, 2003
Oh gosh, I just so want to say, "I told you so." The Barnes & Noble eBook store has shut down with customers given 90 days to download outstanding purchases. DRM Watch opines, "we suspect that the main reason was customer support costs that were disproportionately high compared to the slow sales growth in the eBook market. The concept of providing technical support on products is one with which the book industry is unfamiliar, to say the least. The DRM systems incorporated into both Adobe and Microsoft eBook platforms are known to be significant sources of call-center activity, in addition to the customer service burden imposed by computer-based products in general."
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