Normally I wouldn't comment on something like this but I want to draw out the presumption, obviously held by the access-to-information commissioner, that instand messages are like emails or even mini documents. But that's not what they replace. Instant messages are and ought to have the status of replacements for phone calls. And just as I don't think access-to-information laws are intended to require officials to record their phone calls, I don't think they are required to preserve instant messages.
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