Content-type: text/html Downes.ca ~ Stephen's Web ~ How did competencies come to dominate talent management in little more than three decades?

Stephen Downes

Knowledge, Learning, Community

This is a short post that unintentionally illustrates the dangers inherent in a competency-based approach. As an example it says that while a conventional job description might say "A client focused employee will pay attention to clients' needs and ensure those needs are met," the competency-based description will offer a list of "concrete examples' rather than such a vague description, such as "Clearly show clients that their perspectives are valued" or "Enhance client service delivery systems and processes." From my perspective, the competency-based description has simply exchanged one vague statement for three new vague statements. How do you show clients their perspectives are valued? What do they mean by 'enhance'?

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Stephen Downes Stephen Downes, Casselman, Canada
stephen@downes.ca

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Last Updated: Nov 03, 2024 3:06 p.m.

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