Important advice: "The catch is that "social learning" cannot just be implemented or enforced. One cannot inset social learning in the training calendar and feel happy about it." It's not the sort of thing that can be imposed from the top down, writes Sahana Chattopadhyay. "Social learning is much more a cultural outcome than a process or a program to be followed." This is what results in a lot of the negative experiences with social learn. A platform is built and opened, and then remains empty, because the organization has no culture of sharing or exchanging information. Examples have to be set: "Senior management must walk the talk; if they don't have time to engage on the collaboration platform, the rest of the organization will not have the time either."
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