Nice survey article that tracks many of the threads converging to become what is now being called social software. The author picks her way through instant messaging, collaborative workspaces and blogs, drawing upon good analyses of each technology, to weave a picture where "stand-alone courseware will eventually be replaced completely with workflow tools that integrate knowledge-sharing applications directly into them." I agree with this assessment, provided that social software can resist the blight that afflicted knowledge management, where "knowledge management was hijacked by software vendors... who created IT infrastructure that was 'woefully divorced from anything approaching normal human behavior.'"
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