I don't know whether a study of the use of email for language is really breaking new ground, but I want to ask whether the presumptions in the analysis are well founded. The author writes, "efficiency is concerned with (1) the maximum production of desired effects (outputs or outcomes) and (2) the minimum use of resources (inputs) which are not absolutely necessary or which are not readily available." So, on this analysis, minimizing "the need to access computers" becomes "more efficient". But is that so? Anyhow, this paper is the current subject of discussion on the IT Forum.
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