Listening is a type of literacy and one I didn't learn properly (if at all!) until adulthood. t was part of a self-study course I took at Texas Instruments in 1981 (the same one that taight the feel-want-willing style of communications, called "On the Way Up"). It promoted "active listening" where I would respond by testing my understanding by repeating back, in my own words, what I was hearing. This article discusses some of the "set asides" people use incorrectly, including autobiographical listening, dishing the dirt listening, and solution-oriented learning.
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