This gotr passed around the office today and it's a pretty good guide (and required reading) for administrators of technical services. 'Ad Hoc' is the name of the company that drafted this. It's focused on understanding customer and user needs, designing simple solutions, and phased-in migrations. It also emphasises ongoing development, working with an open stack, and evergreening deployment. Managers especially should read the recommendations on understanding trade-offs, clarifying business rules, and ending outdated management practices.
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