Skype 8 (which is what Microsoft calls the 'Surface' version of Skype) never worked properly for me. So I always used (what they call) Skype classic, until the audio and video quality declined to the point where it too was unusable. So I had already moved on from Skype (using mostly Google Hangouts). It's not ideal but it's better than the remaining (ie., Facebook) alternatives (which I won't use, because Facebook). That said, the article suggests that Discord and Telegram are pretty popular, though they're both pretty new. There's lots of room for a new market leader here; it won't be Skype 8.
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