Back in what now feels like pre-history I remember writing about and advocating the triad model of learning support. The idea is that in addition to the education provider and the student there would be a third, local, institution where students could access resources and support. This is a bit like the idea outlined in this article. "These scalable centres will support students in online and blended learning programmes, and provide additional ways for remote students to engage with university services, faculty, staff, and peers." But there's a big difference created by the 'storefront' metaphor - the student is a customer, the university is both provider and local support centre, and so (as a result) there isn't that notion of advocacy on behalf of the learner we would see in a genuine triad with independent local hosts.
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