The authors surveyed 143 MOOC instructors and interviewed 2 of them. They identify a range of design and development issues, categorized as pedagogical considerations, resource considerations, logistical considerations and a similar set of challenges. The concerns seem mostly based on the fact that MOOCs aren't like regular courses. Students complain about the lack of personal contact from instructors. There's a fair point there - when you're half way through a programming MOOC and the software doesn't work, you need someone to talk to. But either you hire a lot more assistants or you create ways for students to help each other.
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