The idea of capturing knowledge from informal communication has been around for decades - see for example this proposal from 2003 called Semex - but there are different ways to capture this knowledge and different kinds of knowledge are captured. This is a relatively short paper (17 page PDF) that looks at those options. It's based on an analysis of several knowledge-capture papers using something called the 'Markus Knowledge Reuse Process', which is in reality a simple four-step model consisting of capturing, packaging, distribuition, and reuse. It occurs to me that these processes actually create knowledge (or at the very least, information) rather than replicating what is already known, so what follows doesn't really qualify as 'reuse' but rather 'application'.
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