Chatting with Chatbots
Lindsay McKenzie,
Inside Higher Ed,
Sept 06, 2019
This article reports on the increased use of chatbots in higher education. Anything - anything - has to be better than a telephone menu. "Colleges initially were deploying this technology only in specific areas, such as financial aid, IT services or the library. Now institutions are looking to deploy chatbots with much broader capability." The article plugs a chatbot companies AdmitHub and Ivy.ai, and suggests institutions will want more generalized chatbots in the future.
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