My own experience doing work in learning data is that the first step - "List the questions you want to answer" - is the most important, and the most difficult. That's because there's more than just 'you' in the equation. In a learning enterprise, there are multiple users of your data-driven strategy, everyone from instructional designers to program planners to funders to communications and marketing. Not to mention all the internal reporting requirements. I found I had to analyze every document the institution used, extract and then identify every reference to data. I found conflicting categories, inconsistent terminology, references to data that doesn't exist, and the collection of a lot of data that never gets used. Via Colt Alton.
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