I remember when digital technology came into the institution in the 1980s and 1990s the oft-asserted (but less often heeded) advice was that the benefits of technology would only be realized by transforming operations to take advantage of it. Through the decades since this has proven to be true over and over again. And so it's not surprising to read a similar analysis of institutional AI. "Integrating AI and digital transformation initiatives is particularly important, since both typically require large-scale, enterprise-wide efforts to redesign work processes, systems and structures." How could anything else be true? See also: Winning with AI (27 page PDF).
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