Meet the Humans Behind College Chatbots
Rebecca Koenig,
EdSurge,
Jan 22, 2020
This story looks at the people who create scripts to be used by chatbots. The 'chatbot' described in this article is a tool that sends unsolicited text messages to students, though it may respond if texted back. Either way, there's a lot of scripting of the precise interactions to be sent to students. The article is an interesting look at the considerations involved. "Creating scripts requires an understanding of narrative convention—such as how to initiate a conversation, take turns speaking and ask for feedback... (it) also draws on research and skills from fields including psychology, linguistics, sociology and human-computer interaction."
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