I sometimes wonder whether we'd be a lot happer about technology has we focused first on things like workflow automation, in other words, had we focused on how technology could make our lives easier and our jobs more pleasant. I know I would be a lot happier if I had fewer, rather than more, forms to fill out. Of if the government simply said "we have all your data; here's what we think you owe in taxes and why" instead of having me fill out long complex tax forms. Anyhow. I'm still of the beliefe that most of this stuff can be automated, and so I'll always celebrate articles like this that explain how.
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