This is not the sort of look you want to present to prospective new clients duiring a pandemic. "In response to coronavirus, the $1B e-learning startup Udacity started offering one-month free trials with a 'cancel anytime' policy. But a month later, they're dragging their feet to process cancellations, resulting in undue charges for learners." This, in particular, seems skeevy: "instead of prompting me to confirm, the site said that to cancel, I'd have to chat with a Udacity advisor. I waited two hours for an advisor, but as you can see below, they never showed up."
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