I don't really agree with the conclusion of this paper, but I know many people do: in the recommended communications environment, "a tight, scheduled support structure is applied to the communication processes of students and tutors. An integrated communication platform offers appropriate communication channels according to the actual communication needs of a student or tutor." I just don't deal with time well enough to support a tight schedule of anything. And I don't like interfaces that offer me features that I won't ever use, so an integrated platform doesn't appeal to me (in the same way, I wish my telephone would stop interacting with my email). PDF.
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