The workforce of the future
Sean Brown, Susan Lund, Sven Smit,
McKinsey,
May 27, 2021
This is more of a conversation than a report, but it offers a more accessible and fluid way to look at three inter-related post-pandemic trends: first, the movement to work from home, which may apply to up to 25 percent of workers; second, the trend toward e-commerce and away from in-person retail; and third, the increase in automation and the use of AI. These trends will have a greater impact on service jobs more than in the past. As usual, we see the statement that "people in those declining occupational categories—it's more than 100 million in the eight countries we studied—will need to be retrained into some of the growing occupations." But I'm thinking more and more that these studies don't understand how change works in people's lives. We don't just finish one career, retrain, and then start a new one. Nobody can afford to do that! We're most able to make changes when we're successful, not when we're failing.
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