These are complaints that afflict both educational and media web services, and though I haven't purchased $1500 of content services each year, I've still seen a lot of this for myself (and no doubt, so have you): login and authentication issues, poor site search, zero personalization, apps that don't work offline, and jittering pages. I would add slow page loads caused by tracking mechanisms, opaque site navigation, non-responsive design, and broken links. Yes, there's a lot of legacy out there, but there's a lot that could be done to fix the sorry state of the institutional web.
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