this article reports on what I think was a key lesson learned when everyone went online: it becomes a lot less about 'delivering learning' and much more about 'supporting learners'. Of course, it has taken a while to reach that conclusion, and it doesn't always look like what we think it does (for example, it doesn't just mean 'coaching'). In my view, at least. This article reads like marketing, and so may not be the best source to cite for anything, but it does point toward the trend in a broad sense.
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