UX design has a dirty secret
Fast Copmpany,
Oct 20, 2021
The secret is called 'UX theatre'. It's when " designers are asked to pretend to do the work of design and aren't actually permitted to do the work of design." or when "we're asked to facilitate workshops in which staff pretend to be users because it's cheaper and faster." The problem, of course, is that "the end results don't meet user needs, which generates complaints, returns, poor reviews, and even lowered profits." User experience (UX) is often what distinguishes professionally design commercial products from their open source counterparts, because it is often the most difficult and expensive part of software design.Poor UX often also distinguishes one-off design (such as a university website).
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