Krug Don't make us think
Donald Clark,
Donald Clark Plan B,
Nov 15, 2021
Following from people like Donald Norman and Jakob Nielsen, who raised usability into a design imperative, Steve Krug argues that "users and learners want the interface to be an unthinking act, easy and unobtrusive. The more they think, the more likely they are to stop and go elsewhere. Forget instructions. People don't read them and don't want them. He recommends that we design out the need for a tutorial or instructions." Totally agree. My own approach to design (see, eg., my ethics course) is based on simplicity, clarity, and consistency.
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