Who Knows?
Jay Cross,
Chief Learning Officer,
Jun 14, 2004
It's funny, isn't it? When people need to know something, they are more likley to ask someone they know - even though the person may have no expertise - rather than to consult an online database or knowledge repository. That's why Jay Cross talks about the need to get social networks into the workplace - so when people ask someone, they ask someone who knows.
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