Content-type: text/html Downes.ca ~ Stephen's Web ~ The AI startup erasing call center worker accents: is it fighting bias – or perpetuating it?

Stephen Downes

Knowledge, Learning, Community

When I entered university in 1981, after scoring an A in my first math class, my progress ground to a halt after back-to-back classes in calculus taught by professors with thick accents. I'm a lot better with accents now, but at that age I had no experience with accents and was out of my depth. Would I have been perpetuating bias had I asked for something like this software that would have erased the instructor's accents? I never did finish that second calculus class, which also ended my aspirations to study physics. It's one thing to use such software in a call centre, but quite something else when we're looking at doctors, teachers and other professionals where clear communication is vital.

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Stephen Downes Stephen Downes, Casselman, Canada
stephen@downes.ca

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Last Updated: Dec 25, 2024 08:12 a.m.

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