What I noticed here was the similarity between this article and the 'Community of Inquiry' model proposed by Archer, Anderson and Garrison. "The community of enquiry is a way of learning, a process, a social practice. It demands working in 'uncertainty-appreciative' ways, wherein communities determine their own ends." This approach, writes Graeme Tiffany, is "the very antithesis of instrumentalisation." That is, it is not about analytics, it's about relationships - or as the CoI authors would say, 'presence'.
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