The Secrets of Professional Listeners
Tom Barrett,
Oct 03, 2022
This is a pretty good article about how to listen and actually understand the other person's point of view. It's a combination of, first, ways to learn about their hopes, wants and needs, and second, to avoid inserting one's own hopes, wants and needs in their place. The best tip (if it can be called that) is to resist the urge to talk about ourselves when listening to others. I know I can be guilty of that; it's so tempting to say "I know how you feel" or "that happened to me too".
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