I like the slide that illustrated this article, and especially the point about 'knowing what good looks like'. Mirjam Neelen offers various ways to achiev e this: "We could use existing scientific studies as well as business case studies as 'success stories; examples that demonstrate that desired results were achieved. We would also need to highlight the elements that led to the desired results." I don't think we take enough time in general to think about what sort of outcomes we're trying to achieve. For example: in open learning, are we trying to 'get every child in school' or are we trying to 'ensure they learn to read'.
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