What is a knowledge worker and what do they do?
IBM Blog,
Jul 07, 2023
As a researcher I am perhaps the quintessential knowledge worker, so of course this headline captured my attention. According to IBM, "a knowledge worker is a professional who generates value for the organization with their expertise, critical thinking and interpersonal skills." The sort of value they envision includes leadership, fostering teamwork, communication, and fostering a growth mindset. Now maybe I provide these things but not necessarily to my organization - that's one of the benefits of working in the public service: you get to provide more in the way of social good, rather than simply maximizing corporate or institutional value. Anyhow, this article is intended to promote tools like IBM's Watson to support knowledge workers, but until we get to that point (it's in the last section) it's useful and relevant.
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