From the inaugural issue of Learning Letters (see George Siemens et al. on why the world needs a new journal) this article describes four key challenges in the context of human-centred design (HCD) in learning analytics (LA). HCD is "an incremental design process that employs various tools to foster communication, interaction, empathy, and stakeholders' participation to gain a deeper understanding of the needs, desires, and experiences of the intended end-users," according to the paper. "'One-size-fits-all' LA systems are often ineffective," argue some researchers, so context-sensitive HCD is often desirable. But the challenges include: "i) ensuring representative participation; ii) considering expertise and lived experiences in LA design; iii) balancing stakeholder input with technological innovation; and iv) navigating power dynamics and decision-making processes." Image: AIHR.
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