This article won't take you deeply into the subject, but it's a useful overview of engagement in online learning. Describing it as "the glue that holds a positive teaching and learning experience together", the authors write "Student engagement in an online environment can be achieved through various forms of interaction, including behavioral, emotional, and cognitive formats." Mostly engagement here is defined in terms of a student interaction with the faculty member. "Making sure students are aware of who their faculty member is and how to get in touch with them is crucial," they write. This to me suggests that this model creates a bottleneck, limiting the scalability of engaging online learning.
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