AI in organizations: Some tactics
Ethan Mollick,
One Useful Thing,
Oct 04, 2024
Some interesting points are raised in this longish and fairly dense article. Artificial intelligence is being used by a "large percentage" of people in the office, and it's making them more productive. These benefits, however, aren't being realized at the organizational level. "To get organizational gains requires R&D into AI use and you are largely going to have to do the R&D yourself," writes Ethan Mollick, adding that most companies "have outsourced their organizational innovation to consultants or enterprise software vendors." For example, there's little incentive for employees to operationalize their AI use. Maybe "they received a scary talk about how improper AI use might be punished," maybe "companies see productivity gains as an opportunity for cost cutting," or maybe "any productivity gains will just become an expectation that more work will get done" for the same pay.
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