Dog Wags Tail, not Vice-Versa
Jay Cross,
Internet Time,
Aug 24, 2004
The meme of the week seems to be the recognition that the brain does not see what it doesn't want to see (or doesn't know how to see). Jay Cross leads off with this meme to introduce what amounts to a battle cry for workflow learning. "Listen up: a new way of computing is on the way. It's web services-based, decentralized, rich-client, Internet logic, interoperable, process-driven, individualized, real-time, pervasive, and absolutely inevitable." Yes. mostly, but why does this end up as workflow training? The same changes are coming to the workplace - why put the new technology into an old house? Cross makes the point that business needs drive learning: "It's difficult to understate how little say-so the training function is going to have in choosing the new approach to conducting business." But these training decisions won't be - can't be - centrally based, demand driven, business based either. Once the locus of power in training shifts, it will shift all the way: to the person doing the training.
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