These words strike fear into my heart: "Your phone is your ticket." What that means is that this thing I bought cannot be used if the company server - in this case, Ticketmaster - isn't working properly. That's why it took me hours of struggle to but and access my tickets to a hockey game over the weekend. Microsoft, too, is turning this thing you bought - in this case, a computer game - into something you depend on its servers to provide. And in this case, it was down for more than a day over the holiday weekend. Large centralized streaming networks are a single point of often-failing failure, Yet companies love them, because they give the company complete control over the product.
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