Some people will like this paper, which is why I'm including it, but I didn't. From where I sit, it's a classic case of drowning the reader through needless citations (do we need Volery (2000), for example, to tell us that "online delivery is a form of distributed learning enabled by the Internet?"). This close attention to citation comes at the cost of common sense. I see no correlation between holding a PhD and being a successful online instructor, but the authors state the need for this qualification. And while I agree training in WebCT should be more user friendly, I am puzzled as to why this criticism of a specific product appears in a general paper. And I find the suggestion that "Instructors need to take courses to better understand technology" to be ludicrous.
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