The Hidden Power of Who Matters
Jay Cross,
Internet Time,
Aug 02, 2005
Jay Cross runs through some familiar ground, applying social network analysis to an understanding of workflow. But worth noting is the discussion of the sort of communications that occur in a workplace network - some people are 'energizers' while others are 'toxic workers'. We need more than mere network analysis, the syntax of networks - we need an understanding of network semantics, the meaning transported through, and created by, social networks.
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