While Dave Snowden may argue, "The best chance any organisation has to do things differently is during a crisis," David Jones responds, "when it comes to universities – especially those Australian universities that I'm familiar with – I'm not confident that anything can/will be done." The problem may be structural. "when it comes to e-learning (and universities in general) teleological or plan-driven processes have become dominant." And "for the type of activity and context in which e-learning operates, plan-driven processes are completely inappropriate." I agree.
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