Sixteen Steps to a Renewed Corporate Intranet
James Robertson,
Sept 02, 2002
Don't let the term "corporate intranet" throw you off. This article contains (mostly) good advice about the design and maintenance of any information system (I would include most online learning applications in this definition). I like the way the article looks at the problem of upgrading an old, out of date and largely unused information system. Some of the steps are a bit odd: it is important to conduct usability testing after the system is designed, and not merely before, for example. I also wonder about the advice to "create an intranet style guide" - this is just the sort of thing that promotes disuse (as much as possible, use the CMS system to manage style).
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