Being more human at work
Leisa Reichelt,
disambiguity,
May 29, 2015
Here's a good rule: "If the process insists that humans act more like machines/robots/spreadsheets than real human beings, challenge that process." I approach design that way. Designers often want people to adapt data to pre-existing categories, to follow prescribed procedures, etc. But life isn't like that, and our tools shouldn't try to force us. "Insist on speaking and acting like a human being, especially in the workplace. Any time you're not listening or not being heard, or being forced to communicate in a method or manner that doesn't feel natural, throw up the red flags."
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