"After more than a decade of studies," write the authors, "there is still a critical literature gap about analytics designed to support the activities and decisions of student representatives." This paper is intended to address that gap, though mostly as a very limited and preliminary exploration. As a former student representative myself, I am familiar with the challenges they face when a Board president (say) suggests "you do not represent the views of your members". Would analytics change that? To a degree, but only to the limit of its capabilities. There's only so much you can do with comments from students. It would be useful, in addition, to have access to data collected by the institution ("all the participants said they had not been provided with any of the student feedback collected by staff").
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