Personally, I think that quality is best managed by a system of reviews and recommendations. This is because, as the article notes, everybody sees quality differently. That said, the authors here suggest that people "might not even know what to look for in assessing quality" and so have created a rubric of 40 elements alongside a quality management program. As I read, I found myself more interested in the online presentation of this newsletter, Ray Schroeder's 'Hot off the Blog' section on page 6, the PDF output. Wondering what it took to put this newsletter together, how could it be automated. The mind wanders.
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